Why Can’t I Come in With my Pet?
We understand that you would like to be with your pet in the examination room.
We enjoy having you there too. It’s much easier for us to talk to you directly about your pet’s health. However, at this time, we are continuing to provide curbside service exclusively for the safety of our team and you, our clients.* Although that creates a lot of extra work for our staff, we are committed to keeping everyone safe during the COVID-19 crisis, and to protect our client’s health and safety. *There are a few exceptions for situations such as euthanasia.
Why does the state have such restrictive guidelines for animal hospitals?
The state government has put detailed guidelines in place for all businesses, not just veterinarians. For example, medical facilities are required to screen patients before admitting them into the facility.
Are these still necessary? Restrictions are lifted on other things.
We are continuing to practice curbside services. We want to stay open and we want to care for your pets. In order to do this, we are taking every precaution possible to limit the risk and exposure for our team members and you, our clients.
Let’s make this work together.
Curbside check-in is inconvenient for you and creates a lot of extra work for our staff. It’s hard on all of us. We don’t get to see you like we used to. But let’s work together to make your visit as easy as possible, using our curbside visit protocols.
• When you arrive, please park in one of the numbered spaces in the lot and call the clinic from your cell phone. (Kettering: 937-435-3262, or Springboro: 937-514-7702).
• Make sure to bring a collar/harness and leash for your dog and/or secure carrier for your cat. This is for your pet’s safety.
• For your safety and ours, please bring a face covering to wear when staff are bringing your pet in and out.
• Although you will remain outside the building for your appointment, we will communicate with you throughout your pet’s visit. Please wait for your pet and be ready to answer your cell phone while your pet is here.
• Calls from inside the clinic may not show the clinic on your Caller ID, because for outgoing calls we use a multiline phone system and, sometimes, cell phones. During your pet’s visit, please be prepared to answer calls even if the Caller ID shows “Unavailable” or a number you don’t recognize.
• Credit cards are preferred for payment. We will take your payment by phone at the end of your appointment.