Stay-at-Home Order from Gov. DeWine
On March 22, Gov. Mike DeWine and Dr. Amy Acton instituted a Stay at Home Order for all Ohioans to begin at 11:59pm on Monday, March 23 and continue through April 6 or until further notice.
Veterinary clinics are designated an essential business under the order and will remain open. Currently, we continue to be open every day except Sunday:
- Monday - Friday: 7:00 am - 6:00 pm
- Saturday: 7:00 am - 1:00 pm
- Sunday: Closed
Day care and Montessori in Springboro continue to be available Monday - Friday, 7 am - 7 pm.
We have also introduced Virtual Visits - telemedicine consults that allow your vet to see you and your pet without you needing to come to the clinic. Virtual Visits are highly recommended for common problems.
Parking Lot Service
To follow the state guidelines for social distancing, we are not permitting clients to enter our facilities at this time. We are providing parking lot service only.
When you arrive for your appointment (or to pick up medications / food, etc.):
- Park in the lot
- Call the clinic (Kettering: 937-435-3262, Springboro: 937-514-7702)
- Provide your name and your pet's name and a description of your vehicle
- A staff member will meet you at your vehicle promptly
- If needed, we will communicate with you by phone while you wait in your vehicle
- When services are finished, we will return your pet to you and collect payment
We are following this procedure until further notice.
We encourage you to take advantage of Virtual Visits for common or recurring problems. These telemedicine consults allow your vet to see you and your pet remotely and they work with your mobile device. Learn more about Virtual Visits.
Elective Surgical Procedures
Surgical procedures that are considered elective, including routine spays and neuters, and dental cleanings without extractions, will be scheduled at a future date. For the duration of the Stay at Home order and until further notice afterward, we are suspending these procedures.
Group training classes and workshops are postponed until further notice. This includes both Bigger Road classes and any Pups Grow Up classes normally held at our facilities.
Staff at Each Clinic
We are consolidating staff at our Kettering and Springboro locations to reduce their risk of exposure. Until further notice, we will not have the same staff working out of both locations. This means that your preferred doctor and other staff may not be at the clinic you are used to visiting.
Our clinics are less than 15 minutes apart and we are happy to accommodate your request to see your preferred doctor if you are willing to add a few minutes to your drive. Otherwise, we can make sure to see you at your preferred clinic if you are willing to see another doctor.
Should I Reschedule My Routine Appointment?
If you are used to staying with your pet during their appointment (due to your pet's anxiety or other reasons), we recommend that you reschedule routine appointments. For example, annual exams, vaccine appointments, and nail trims may be rescheduled.
We understand that many of our clients are accustomed to a higher level of Fear Free care from us, and we hope to be able to to return to our normal procedures as soon as possible. However, the safety of you, our staff, and the community is critical at this time.
If You or a Household Member are Sick
Please do not bring your pet for an appointment if you or anyone in your household are sick, or if you think you may have been exposed to someone who is sick. You may designate a friend or family member who does not live with you to bring your pet for services and we can communicate with you by phone as needed. Please call us ahead of time to let us know who is bringing your pet.
We also ask that if you have traveled in the past two weeks, especially but not limited to airplane, cruise ship or bus travel, that you do not come to the clinic.
There is NO evidence that companion animals can become ill or spread COVID-19 to other animals or to humans.
If you are not ill with COVID-19, you do not have the change the way you interact with your pets! Continue walking, feeding, playing, and cuddling them. As always, it is a good idea to wash your hands with soap and water after interacting with animals.
The CDC recommends that people who are sick with COVID-19 limit their contact with animals, just as they would limit contact with other household members. Smooth surfaces transmit the virus better than fibrous materials like pet fur, because fur absorbs and traps the pathogen, making it harder to contract through a simple touch. However, the virus can live for hours on pet fur. If you must interact with your pet while you are sick, wash your hands before and after you interact with them, and wear a face mask.