Beginning May 1st, non-essential businesses in Ohio can gradually begin to reopen. As an essential business, Bigger Road has remained open to care for your pets during the Stay at Home Order and will continue to be open going forward.
Currently, we continue to be open every day except Sunday:
- Monday - Friday: 7:00 am - 6:00 pm
- Saturday: 7:00 am - 1:00 pm
- Sunday: Closed
Day care and Montessori in Springboro continue to be available Monday - Friday, 7 am - 7 pm.
We have also introduced Virtual Visits - telemedicine consults that allow your vet to see you and your pet without you needing to come to the clinic. Virtual Visits are highly recommended for common problems.
Parking Lot Service
Until further notice we are still not permitting clients to enter our facilities at this time. We are providing parking lot service only.
When you arrive for your appointment (or to pick up medications / food, etc.):
- Park in the lot
- Call the clinic (Kettering: 937-435-3262, Springboro: 937-514-7702)
- Provide your name and your pet's name and a description of your vehicle
- A staff member will meet you at your vehicle promptly
- If needed, we will communicate with you by phone while you wait in your vehicle
- When services are finished, we will return your pet to you and collect payment
Now that more people are going out for work and shopping, it is even more important that we take every precaution to ensure the safety of clients and staff. Our clinics are not set up to follow social distancing guidelines with clients in the building, so only staff are allowed in our facilities at this time.
We encourage you to take advantage of Virtual Visits for common or recurring problems. These telemedicine consults allow your vet to see you and your pet remotely and they work with your mobile device. Learn more about Virtual Visits.
Elective Surgical Procedures
As of May 1st, all surgical procedures are resuming at both of our clinics. This includes procedures that were previously postponed, like spays, neuters and preventive dental care. Please call us to schedule.
Group training classes and workshops are still postponed until further notice. This includes both Bigger Road classes and any Pups Grow Up classes normally held at our facilities.
Staff at Each Clinic
We are consolidating staff at our Kettering and Springboro locations to reduce their risk of exposure. Until further notice, we will not have the same staff working out of both locations. This means that your preferred doctor and other staff may not be at the clinic you are used to visiting.
Our clinics are less than 15 minutes apart and we are happy to accommodate your request to see your preferred doctor if you are willing to add a few minutes to your drive. Otherwise, we can make sure to see you at your preferred clinic if you are willing to see another doctor.
If You or a Household Member are Sick
Please do not bring your pet for an appointment if you or anyone in your household are sick, or if you think you may have been exposed to someone who is sick. You may designate a friend or family member who does not live with you to bring your pet for services and we can communicate with you by phone as needed. Please call us ahead of time to let us know who is bringing your pet.
We also ask that if you have traveled in the past two weeks, especially but not limited to airplane, cruise ship or bus travel, that you do not come to the clinic.
There is NO evidence that companion animals can become ill or spread COVID-19 to other animals or to humans.
If you are not ill with COVID-19, you do not have the change the way you interact with your pets! Continue walking, feeding, playing, and cuddling them. As always, it is a good idea to wash your hands with soap and water after interacting with animals.
The CDC recommends that people who are sick with COVID-19 limit their contact with animals, just as they would limit contact with other household members. Smooth surfaces transmit the virus better than fibrous materials like pet fur, because fur absorbs and traps the pathogen, making it harder to contract through a simple touch. However, the virus can live for hours on pet fur. If you must interact with your pet while you are sick, wash your hands before and after you interact with them, and wear a face mask.